ATI Australia offers remote monitoring solutions to ensure the ongoing performance and reliability of our customers telecommunications infrastructure. Our systems provide real-time visibility into critical network elements allowing for proactive maintenance, rapid fault detection, and reduced downtime. With secure remote access, our clients can manage and monitor their assets anytime, anywhere.
Australia-based 24X7 support for all your telecom and power assets
Our mission is to ensure you have the most reliable telecommunications and systems and the best customer service support. That's why we have a 24x7 support service desk based here in Australia to help you with any issues you may have. No matter what the issue is, whether it be a problem with microwave radio or CCTV camera, you can call and speak to a qualified technician. We can assist with most problems remotely and if required mobilise technicians for on-site assistance.
Capabilities
Incident Management: with a dedicated team focused on resolving incidents as quickly as possible.
On-site and Remote Support: Service teams standing by ready to mobilise anywhere in Australia.
Remote Network Monitoring: Device and network performance monitoring, alert management, data analytics and reporting, asset and configuration management.
Firmware and Software Upgrades: remote and on-site.
Site Audits and System Reviews: capable of assessing on site infrastructure and systems, and providing detailed upgrade plans.
Supply of Spare Hardware: get access to the spare equipment when you need it.
RMA Repair Service: let us manage the manufacturer repair process for you.
What makes the service ATI offers different?
With ATI’s core capability as a system designer and integrator, we are uniquely positioned to assist our customers establish an effective and efficient remote network monitoring solution. Combined with the 24x7 support service desk located in Australia, real-time monitoring, in-house engineers and teams of technicians standing by, we will ensure your network will perform.